Thank you for visiting A customer calls and reports nearly having an accident due to the engine stalling while crossing an intersection The shop replaced a fuel pump three. This page is designed to guide you through key points and clear explanations related to the topic at hand. We aim to make your learning experience smooth, insightful, and informative. Dive in and discover the answers you're looking for!
Answer :
Final answer:
Both Service Consultant A and B have valid recommendations. A suggests rechecking the fuel system the next day, while B offers to send a wrecker immediately.
Explanation:
Both Service Consultant A and Service Consultant B have valid recommendations in this scenario. Service Consultant A suggests that the customer should return to the service facility the next day to recheck the fuel system. This is a proactive approach to ensure that the issue has been fully resolved and to address any potential lingering problems.
On the other hand, Service Consultant B offers to send a wrecker to pick up the vehicle immediately due to the potentially unsafe conditions of the vehicle. This is a precautionary measure to prevent any further accidents or risks.
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Rewritten by : Jeany
