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According to Johnson & Johnson, which of the following is the best action to take in the event of a disaster like the Tylenol poisonings?

a) Recall all products immediately
b) Cease production indefinitely
c) Issue a public apology
d) Implement tamper-resistant packaging

Answer :

Final answer:

Johnson & Johnson's best action in such a disaster is to recall all products immediately, coupled with a public apology and implementing tamper-resistant packaging.

Explanation:

According to Johnson & Johnson, the best action to take in the event of a disaster like the Tylenol poisonings is to recall all products immediately. This immediate recall not only demonstrates the company's commitment to consumer safety but also helps to preserve the brand's reputation in the long run. After the initial incident, Johnson & Johnson promptly recalled Tylenol products from store shelves, which was a pivotal step in managing the crisis effectively. In addition to the recall, Johnson & Johnson took further preventive measures such as issuing a public apology and implementing tamper-resistant packaging, setting a new standard for product safety in the industry.

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