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Answer :
Final answer:
Upon discovering a customer has been served an allergen, a food handler should apologize, notify management and kitchen staff, prepare an allergy-safe meal, monitor the customer's reaction, and highlight the incident for a review to prevent future such occurrences.
Explanation:
If a customer with a food allergy accidentally receives a dish with the allergen in it, the food handler should firstly apologize sincerely to the customer for the mistake. Then, the food handler should immediately notify the manager and kitchen staff of the situation. A new, allergy-safe meal should be prepared for the customer swiftly. Meanwhile, information regarding the customer's reaction should be tracked to ensure immediate medical help can be provided if it's needed. Lastly, it's essential for the business to conduct a review of the incident to identify where and how the error occurred to prevent future issues.
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The food handler must call the emergency medical service so that the patient can be seen as soon as possible and avoid a serious medical risk.
What is an allergy?
It is a term that refers to a set of alterations in the body that can affect the systems
- Respiratory
- Nervous
- Immunological
Allergies generally occur when the body has an extreme sensitivity to a substance to which it has been exposed, and that under normal conditions do not cause these alterations.
According to the above, the best way to treat an allergy is to call the emergency medical system because the patient's allergic reaction can be severe and cause choking or other serious symptoms that can cause death.
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