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Answer :
Final answer:
When a customer has concerns about allergens in the food, the person at the register should listen attentively, check ingredient information, provide accurate information, suggest alternative options, and reassure customer safety.
Explanation:
When a customer expresses concerns about allergens in the food, the person at the register should take the following steps:
- Listen attentively: The person at the register should listen carefully to the customer's concerns and ensure they understand the specific allergens the customer is worried about.
- Check ingredient information: They should have access to ingredient information for the food items being served. They can check the ingredient list or consult with the kitchen staff to determine if the food contains any allergens.
- Provide accurate information: If the food does contain allergens, the person at the register should inform the customer honestly and provide details about the specific allergens present.
- Suggest alternative options: If the customer cannot consume the food due to allergens, the person at the register should suggest alternative menu items that are allergen-free or provide information about modifications that can be made to accommodate their needs.
- Reassure customer safety: It is important for the person at the register to reassure the customer that their concerns are being taken seriously and that the restaurant prioritizes customer safety.
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