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Answer :
Final answer:
The correct response in this scenario is the one provided by Service Consultant B, who offers to immediately send a wrecker to collect the vehicle and attend to the potentially dangerous brake situation without any delay.
Explanation:
Addressing a Customer Safety Concern
When dealing with a customer complaint that involves a safety issue, such as brakes failing shortly after a service, immediate action is paramount. Service Consultant B's offer to send a wrecker to pick up the vehicle is the correct approach. This is not only about customer service but also addresses potential liability issues for the shop.
Under such circumstances, it is best to ensure that the vehicle is inspected as soon as possible to prevent any accidents, injuries, or deaths that might result from brake failure, especially considering the prior service completed.
A recheck in two days, as suggested by Service Consultant A, is not advisable due to the immediate risk posed by the vehicle's condition. This scenario aligns with counter examples where known defects and potential hazards have led to liability for manufacturers.
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Rewritten by : Jeany
